1. Overview
At Profileo, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted for subscription purchases.
2. Refund Eligibility
Eligible for Refund
You may request a refund if:
- You request a refund within 7 days of your initial purchase
- You have not used more than 20% of the subscription period
- You experience a critical technical issue that prevents you from using the Service, and our support team is unable to resolve it
- You were charged incorrectly or for the wrong plan
- The Service is significantly different from what was advertised
Not Eligible for Refund
Refunds will NOT be granted in the following cases:
- More than 7 days have passed since the purchase
- You have actively used the Service (created profiles, run automation scripts)
- Your account was suspended or terminated due to a violation of our Terms of Service
- You simply changed your mind after actively using the product
- Issues caused by third-party software, proxies, or your internet connection
- Account bans on third-party platforms (YouTube, TikTok, Instagram, etc.)
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our support team through live chat on our website or via our social media channels
- Provide your account email address and payment confirmation ID
- Describe the reason for your refund request
- Our team will review your request within 48 hours
Please include as much detail as possible to help us process your request quickly.
4. Refund Process
Review Timeline
All refund requests are reviewed within 2 business days of submission. You will receive a response via the same channel you used to contact us.
Refund Method
Since all payments are processed through cryptocurrency via NOWPayments:
- Refunds will be issued in the same cryptocurrency used for payment
- You must provide a valid cryptocurrency wallet address to receive the refund
- Refund amounts are based on the USD value at the time of refund processing, not the original payment
- Network transaction fees for the refund will be deducted from the refund amount
Processing Time
Once a refund is approved:
- Cryptocurrency refunds are typically processed within 3-5 business days
- Blockchain confirmation times may vary depending on network congestion
- You will receive a transaction confirmation once the refund is sent
5. Partial Refunds
In some cases, we may offer a partial refund based on:
- The amount of time elapsed since purchase
- The extent of Service usage during the subscription period
- The nature of the issue reported
Partial refund amounts are calculated at our discretion and will be communicated to you before processing.
6. Plan Changes
If you want to switch to a different plan:
- Upgrade: You can upgrade at any time. The price difference will be prorated for the remaining subscription period.
- Downgrade: Downgrades take effect at the end of your current billing period. No partial refunds are issued for downgrades.
7. Free Plan
The free plan does not require payment, therefore no refunds apply. If you are unsure about purchasing a subscription, we recommend trying the free plan first to evaluate the Service.
8. Disputes
If you disagree with our refund decision, you may:
- Request a review by a senior support representative
- Provide additional information or evidence to support your claim
- Contact us through an alternative support channel
We are committed to resolving all disputes fairly and in good faith.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to your refund request.
10. Contact Us
If you have any questions about this Refund Policy or need to request a refund, contact us through:
- Live chat on our website (powered by Crisp)
- Our social media channels (Twitter, Telegram, Discord)