Privacy Policy

1. Introduction

Welcome to Profileo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our anti-detect browser application and website at getprofileo.com.

By using Profileo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Display name
• Encrypted password (hashed, never stored in plain text)
• Account creation date

Payment Information

When you purchase a subscription, payment processing is handled by our third-party payment processor (NOWPayments). We do not store your cryptocurrency wallet addresses or transaction details on our servers. We only store:

• Subscription plan type and status
• Payment confirmation ID
• Subscription start and expiration dates

Usage Data

We may collect anonymous usage data to improve our service, including:

• Number of profiles created
• Feature usage statistics (aggregated and anonymized)
• Application crash reports

Information We Do NOT Collect

• Browsing history within browser profiles
• Cookies or session data from your profiles
• Content of automated scripts or their outputs
• Proxy credentials or connection details
• Personal data entered in websites through profiles

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Profileo account
• Process subscriptions and manage billing
• Provide customer support via live chat (Crisp)
• Send important service-related notifications
• Improve and optimize our application and services
• Detect and prevent fraud or abuse

4. Data Storage and Security

Your account data is stored securely using Firebase Authentication and Firestore, which are provided by Google Cloud Platform. All data is encrypted in transit (TLS/SSL) and at rest.

Browser profiles, fingerprint data, cookies, and local storage are stored locally on your device. We do not have access to this data, and it never leaves your computer unless you explicitly export it.

We implement industry-standard security measures including:

• AES-256 encryption for sensitive data
• Secure password hashing (bcrypt)
• HTTPS-only connections
• Regular security audits

5. Third-Party Services

We use the following third-party services:

• Firebase (Google) — Authentication and database storage
• NOWPayments — Cryptocurrency payment processing
• Crisp — Live chat customer support
• Cloudflare — Website hosting and CDN

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their respective privacy policies.

6. Cookies

Our website uses minimal cookies necessary for:

• Authentication session management
• Live chat functionality (Crisp)

We do not use tracking cookies, advertising cookies, or analytics cookies that track your behavior across websites.

7. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal obligations.

Anonymous, aggregated usage data may be retained indefinitely for analytical purposes.

8. Your Rights

You have the right to:

• Access — Request a copy of your personal data
• Rectification — Update or correct your information
• Deletion — Request deletion of your account and data
• Portability — Export your data in a standard format
• Objection — Object to certain types of data processing

To exercise any of these rights, contact us through our live chat or email.

9. Children's Privacy

Profileo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 18, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can reach us through:

• Live chat on our website (powered by Crisp)
• Our social media channels (Twitter, Telegram, Discord)